Decision Management Solutions helps organizations harness data-driven decision making by applying analytics, business rules and associated technologies. Data-driven decision making requires a significant shift in how we think about business architecture, process automation, rules analysis and analytics requirements. This shift delivers significant, measurable benefits in terms of operational and business performance gains.

We are experts in the field of Decision Management and the decision modeling approach. Our clients are leading companies in insurance, banking, manufacturing, telecommunications, travel and leisure, health management, and retail.

Read our client case studies and client testimonials to learn more about how decision management is helping companies transform their business.

We are a co-submitter of the Decision Model Notation (DMN) standard and a contributor to the International Institute of Business Analysis (IIBA) Business Analysis Body of Knowledge® (BABOK) sections on decision modeling.

For decision management technology and application vendors, Decision Management Solutions provides strategic advice on product strategy and road map, independent validation of solutions, product reviews, and independent market research. Read more about our white papers, research, and our vendor testimonials.

Decision Management Solutions also has a network of technology and consulting partners.

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Decision Management Solutions is led by James Taylor. James has over 20 years experience in developing software and is the foremost thinker and writer on decision management.


Paul Hessinger is a strategic adviser to Decision Management Solutions. He brings decades of experience to the role, most recently as CEO of InRule Technology, Inc.



Gagan Saxena heads up consulting for Decision Management Solutions. Gagan has over 20 years experience in enterprise IT, most recently as the Chief Information Officer at Apple Vacations.


Meri Gruber focuses on helping clients operationalize advanced analytics. Meri is the Co-chair of the IIBA Business Analytics SIG and has extensive consulting experience and held senior operational roles at Intel, Total and Schlumberger.



James Taylor

James is the CEO and a Principal Consultant of Decision Management Solutions. He is the leading expert in how to use decision modeling, business rules, and analytic technology to build Decision Management Systems. James is passionate about helping companies improve decision-making and develop an agile, analytic, and adaptive business. He provides strategic consulting to companies of all sizes, working with clients in all sectors to adopt decision making technology. James has spent the last 20 years developing approaches, tools, and platforms that others can use to build more effective information systems. He has led Decision Management efforts for leading companies in insurance, banking, health management, and telecommunications.

James is the author of “Real-World Decision Modeling with DMN” (MK Press, 2016) with Jan Purchase and “Decision Management Systems: A practical guide to using business rules and predictive analytics” (IBM Press, 2011). He previously wrote Process and Decision Modeling with BPMN/DMN with Tom Debevoise and Smart (Enough) Systems: How to Deliver Competitive Advantage by Automating Hidden Decisions (Prentice Hall) with Neil Raden and he has contributed chapters on Decision Management to multiple books, including Applying Real-World BPM in an SAP Environment, The Decision Model, The Business Rules Revolution: Doing Business The Right Way, and Business Intelligence Implementation: Issues and Perspectives, as well as many articles to magazines. See also our books page.

In addition to strategy and implementation consulting, James delivers webinars, workshops, and training. He is a regular keynote speaker at conferences such as the Business Rules Forum, Predictive Analytics World, and IBM’s Business Analytics Forum. He is a Faculty Member of the International Institute for Analytics, and the author of a popular blog on Decision Management (JT on EDM).

James was previously a Vice President at FICO where he developed and refined the concept of decision management. The best-known proponent of the approach, James helped create the emerging Decision Management market and is a passionate advocate of decision management. He understands how companies buy and use these technologies, and he has helped companies successfully adopt these technologies and apply them in the context of Business Process Management and Business Intelligence initiatives.


Paul R Hessinger

Paul Hessinger is a Strategic Adviser to Decision Management Solutions. Paul is an accomplished and widely respected software industry executive with broad technology and operational/management experience -proven leadership and company culture skills. Most recently CEO of InRule Technology, Inc., for 11 years, from start up to mature boutique ISV of a sophisticated Business Rule Engine product with over 300 customers in 22 countries. Previously CEO of another start-up in the open-source software space and COO, CMO and CTO in other roles. Extensive strategic business development and M&A activity.




Gagan Saxena

Gagan Saxena is the Vice President of Consulting and a Principal Consultant with Decision Management Solutions. Over the past twenty years, Gagan has specialized in technology-driven business transformation. He has assisted organizations with Business Design, Market Analysis, Business Process Reengineering, Organization Change Management, Technology & Information Strategy, Contract Management, Enterprise Architecture, and Program Management.

In his most recent role as the Chief Information Officer at Apple Vacations, Gagan initiated a new consumer sales organization based on Decision Management technologies. An intelligent core delivers real-time personalization of the consumer experience, based on a comprehensive set of business rules driving product and pricing presentation. A wide variety of travel product supplier systems have been integrated to provide the most relevant offers for consumers. Automated decisioning uses data from web analytics, social media, and competitive monitoring bureau. Most importantly, a new organization structure, processes, skill sets, and performance metrics have been designed to support the advanced technology stack.

Gagan is experienced in business technology management in healthcare, financial services, telecommunications, and services industries. He has managed several rollouts of SAP ERP systems to locations across the US, as well as numerous e-commerce and web implementations. Gagan also created and led an Enterprise Architecture group for business technology alignment to explore innovations in business and in technology.

An active Tweeter himself, Gagan assists with social business strategy and champions enterprise 2.0 collaboration constructs. Related areas of interest include big data, cloud solutions, mobile strategy, digital marketing, and integrated customer experience. Gagan is member of various communities like Social Business Pioneers, The Connected Company, Business Model Generation, and NextWork from Wired Magazine, among others.

Gagan has spoken at various events, including the Predictive Analytics Conference, SAP Financial Excellence Forum, Building Business Capability (BBC), IBM’s IMPACT, SAP’s Blueprint to a Billion, Cloud Security Alliance, Information Systems Audit and Control Association (ISACA), CIO Executive Summit, Hospitality Technology Expo (HITEC), and the CIO Forum & Executive IT Summit. He also lectures at a number of graduate and post-graduate classes. Gagan blogs at StructuredThoughts.com


Meri Gruber

Meri Gruber is Vice President at Decision Management Solutions. Her focus in on helping organizations operationalize analytics. Meri is an accomplished professional with proven experience in delivering high-value solutions to customers and partners. She is also co-chair of the IIBA Business Analytics SIG. Previously, Meri advised enterprise software and technology companies on their positioning, partner, marketing, social media, go-to-market, and commercialization strategy and implementation.

Meri has extensive international operating experience with Intel, Total SA, Schlumberger, and Ernst & Young Management Consulting, including 14 years working in Europe and Asia – Norway, France, Brunei, Australia, Singapore, Malaysia, and Indonesia. She holds a BSEE with honors from the University of Washington, Seattle and an MBA from INSEAD, France.




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