What is a Next Best Action Pilot? Upcoming Express Webinar

Learn how to deliver data-driven marketing decisions directly into the customer journey. Free 30′ Express Webinar February 22, 2018, 1:00 PM – 1:30 PM EST Register here. A next best action pilot delivers data-driven marketing decisions directly into the customer journey. Using real-world examples, learn how you can maximize Customer Lifetime Value while providing a […]

A client’s perspective: three keys to our decision management approach

Recently one of our top Global 500 clients summarized the value of our Decision Management approach to building a digital business platform. It is such a good summary I decided to share it here on our blog. In their words, our Decision Management approach is: Systematic We have a repeatable, documented, comprehensive, end-to-end approach that […]

DMN had a great year and looking forward to 2018

Happy New Year! 2017 saw strong growth in decision management and decision modeling with DMN, especially in claims, underwriting, marketing and origination. Customers increasingly are choosing Decision Management to integrate advanced analytics, business rules and AI into their operational systems, and deliver consistent decisions across multiple applications and channels. There were also notable changes in how customers […]

Upcoming Training: Decision Modeling with DMN

A hands-on course for analysts and architects developing decision requirements based on the Decision Model and Notation (DMN) standard for business rules analysis, BRMS implementation, predictive analytics requirements, business process optimization and decision-centric dashboard design.

Leveraging Organizational Knowledge with Decision Modeling

Organizational decisions are not as effective as they could be because organizational knowledge is not directly connected to the decisions that impact business performance. Decision modeling helps deploy existing knowledge and highlights knowledge gaps that need to be filled. Knowledge is diffused across the organization How do we know if we are making good decisions? […]

How Enterprise Architects Enable Analytics and AI with Decision Management

Enterprise Architects partner with the business to help them take full advantage of the technologies that their organizations are using, or should be using, like advanced analytics and AI. They map technologies to the business requirements, and ensure that technologies are applied cost-effectively and for maximum business benefit.  But describing the benefits of these new […]

Customer Treatment Decisions Create Dialogues

Marketers are most effective when they can engage their customers in an ongoing, interactive dialogue. It gives them time to develop a relationship, time to establish the likes and dislikes of an individual, and time to build awareness of their brand and their product’s value proposition. Developing and conducting a dialogue with customers has far […]

Webinar: Boost Straight Through Processing in Your Claims System with Decision Automation

The webinar has taken place. View the presentation and recording our SlideShare channel.  Learn how you can automate decisions to handle more claims without manual intervention. Boost your Jet or Straight Through Claims Processing rates to new heights to reduce costs, control risk, manage fraud and improve customer satisfaction. See how to enforce policies and […]

Build Smart Processes with Analytics via Decisions

Build Smarter Processes with Analytics via Decisions

Now that organizations have automated most routine processing using some programming logic and some basic rules, the next competitive frontier is making these processes adapt dynamically to changing conditions and unforeseen situations – and learning from each such situation. Processes with such sophisticated dynamic behavior are smart processes. Decisions inject Analytics smartness into Processes, making […]

Webinar: Rapid Deployment of Customer Next Best Action

The webinar has taken place, view the presentation here. Attend this free webinar to learn how you can quickly deploy next best action decisions that deliver the right marketing or customer service message to each customer, each time you interact with them. Learn from real world projects how you can deliver targeted, automated customer treatment […]

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