5 Decision Modeling Benefits for Decision Automation from Real-World Projects

Our experience with decision modeling with the Decision Model and Notation (DMN) standard is broad and deep. We have trained nearly 1,000 people and we have used decision modeling on dozens of real-world projects. Decision modeling is the cornerstone of decision automation projects like Fraud Detection, Claims Handling and Customer Next Best Action. Decision models […]

3 Keys To Success in Customer Next Best Action

Digitizing, personalizing and improving customer interactions is critical to business growth, customer retention and market engagement. Executives want to ensure that every interaction with every customer adds value. They want to deliver the next best action for each customer, each time, across a portfolio of existing systems and evolving channels at a reasonable cost. Customer […]

Building the Modern Business Architecture, Decision by Decision

How your organization makes decisions drives the rest of the business environment – processes, events, data and the org-chart. A decision-centric view of a Modern Business Architecture is an essential organizing principle to deal with the data-driven, today’s knowledge-based economy. First, clarify the “modern” view on Business Architecture There is no generally accepted definition or […]

Decision Automation Delivers Digital Business

Decision Automation is what makes a business process truly digital. Organizations generally begin by digitizing their data. Then the business process of moving that data through the organization is digitized also. But until the decisions in the process are automated the full value of a digital business cannot be realized. If the process must stop […]

The Difference Between Decision Support Systems and Decision Management Systems for Decision Automation

I am often asked about the difference between decision support systems and decision management systems for decision automation. All decisions involve a choice, a selection of a course of action from a set of alternatives and generally result in an action being taken, not just knowledge being added to what’s known. Decision Management Systems, unlike […]

DMN and TDM Compared – New Brief

We are pleased to announce a new resource, DMN and TDM Compared, posted to our Briefs Page. The Decision Model and Notation (DMN) industry standard and The Decision Model (TDM) are decision modeling approaches that have both similarities and differences. TDM is a proprietary approach established in 2009. Because it is well established and still practiced, […]

DecisionCamp 2017 Recap: DMN and Analytics

I was pleased to be able to both attend and present at DecisionCamp 2017 in London on refinements to DMN and decision modeling for analytics. I want to thank my fellow members of the organizing committee and I would like to recognize the efforts of the conference Chair, Dr. Jacob Feldman, for making this important […]

BBC 2017: Adopting Process and Decision Technology: the SME’s Perspective

Working with SMEs is a critical element of any project and new approaches to process and especially decision technology make a big difference. To learn more, join me and Alexandra Caraballo of Kaiser Permanente at the Building Business Capability Conference (BBC 2017) in Orlando. We will be speaking on Day 2 of the conference, Thursday, […]

BBC 2017: Maximizing the Value of a BRMS with Decision Modeling

A Business Rules Management Systems or BRMS is a powerful tool, but only if used correctly. To learn more, join me at the Building Business Capability Conference (BBC 2017) in Orlando. I will be speaking on Day 1 of the conference, Wednesday, November 8, 2017 at 4:50pm. Here is the abstract: Several recent projects have combined decision […]

3 Critical Elements Webinar

3 Critical Elements of a Digital Business Platform: BRMS, Predictive Analytics and Decision Modeling

The webinar has taken place. The presentation and recording are available here. Successful digital programs extend their Digital Business Platforms with 3 critical elements: decision modeling, predictive analytics and business rules management (BRMS). Coordinating these technologies into a virtual decision hub, Decision Management automates and improves every digital interaction and delivers agile, data-driven, real-time outcomes. […]

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