How Enterprise Architects Enable Analytics and AI with Decision Management

Enterprise Architects partner with the business to help them take full advantage of the technologies that their organizations are using, or should be using, like advanced analytics and AI. They map technologies to the business requirements, and ensure that technologies are applied cost-effectively and for maximum business benefit.  But describing the benefits of these new […]

Customer Treatment Decisions Create Dialogues

Marketers are most effective when they can engage their customers in an ongoing, interactive dialogue. It gives them time to develop a relationship, time to establish the likes and dislikes of an individual, and time to build awareness of their brand and their product’s value proposition. Developing and conducting a dialogue with customers has far […]

Webinar: Boost Straight Through Processing in Your Claims System with Decision Automation

The webinar has taken place. View the presentation and recording our SlideShare channel.  Learn how you can automate decisions to handle more claims without manual intervention. Boost your Jet or Straight Through Claims Processing rates to new heights to reduce costs, control risk, manage fraud and improve customer satisfaction. See how to enforce policies and […]

Build Smart Processes with Analytics via Decisions

Build Smarter Processes with Analytics via Decisions

Now that organizations have automated most routine processing using some programming logic and some basic rules, the next competitive frontier is making these processes adapt dynamically to changing conditions and unforeseen situations – and learning from each such situation. Processes with such sophisticated dynamic behavior are smart processes. Decisions inject Analytics smartness into Processes, making […]

Webinar: Rapid Deployment of Customer Next Best Action

The webinar has taken place, view the presentation here. Attend this free webinar to learn how you can quickly deploy next best action decisions that deliver the right marketing or customer service message to each customer, each time you interact with them. Learn from real world projects how you can deliver targeted, automated customer treatment […]

5 Decision Modeling Benefits for Decision Automation from Real-World Projects

Our experience with decision modeling with the Decision Model and Notation (DMN) standard is broad and deep. We have trained nearly 1,000 people and we have used decision modeling on dozens of real-world projects. Decision modeling is the cornerstone of decision automation projects like Fraud Detection, Claims Handling and Customer Next Best Action. Decision models […]

3 Keys To Success in Customer Next Best Action

Digitizing, personalizing and improving customer interactions is critical to business growth, customer retention and market engagement. Executives want to ensure that every interaction with every customer adds value. They want to deliver the next best action for each customer, each time, across a portfolio of existing systems and evolving channels at a reasonable cost. Customer […]

Building the Modern Business Architecture, Decision by Decision

How your organization makes decisions drives the rest of the business environment – processes, events, data and the org-chart. A decision-centric view of a Modern Business Architecture is an essential organizing principle to deal with the data-driven, today’s knowledge-based economy. First, clarify the “modern” view on Business Architecture There is no generally accepted definition or […]

Decision Automation Delivers Digital Business

Decision Automation is what makes a business process truly digital. Organizations generally begin by digitizing their data. Then the business process of moving that data through the organization is digitized also. But until the decisions in the process are automated the full value of a digital business cannot be realized. If the process must stop […]

The Difference Between Decision Support Systems and Decision Management Systems for Decision Automation

I am often asked about the difference between decision support systems and decision management systems for decision automation. All decisions involve a choice, a selection of a course of action from a set of alternatives and generally result in an action being taken, not just knowledge being added to what’s known. Decision Management Systems, unlike […]

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