Analytics and ending the tyranny of the anecdotal

I was chatting with our VP of business development today and she shared a great phrase that she had heard recently – “the tyranny of the anecdotal.” This refers, of course, to the terrible tendency of people to use anecdotes and stories to make decisions. The regrettable tendency for a doctor to ignore data about […]

Two Decision Management Webinars This Week

A quick reminder that there are two Decision Management webinars this week. Empower Business Experts to Control the Decision Logic Across Enterprise Applications with SAP NetWeaver Decision Service Management Tuesday, October 9, 2012 at 7am Pacific, 10am Eastern, 4pm Central European Time Register here. Gagan will be presenting with Carsten Ziegler and Matthias Weber of SAP. […]

What The Economist doesn’t know about the magic of customer service

The Economist’s Schumpeter had a nice piece this week on ‘The magic of good service – Companies hope that “chief customer officers” will provide better service. Yeah, right’. The cynicism is theirs not mine. That said, cynicism about Chief Customer Officers actually improving customer service may be well founded. As the article points out a 2012 study said […]

Webinar: Re-Inventing Business Requirements with Decision Management

Wednesday, November 28, 2012 at 11:00 am Pacific, 2:00 pm Eastern Register here. James will present with Don Perkins, an experience business rules consultant, on how to Re-Invent Business Requirements with Decision Management. Here is their description of the webinar: Effectively capturing and managing requirements is critical in any IT project. Business analysts and others gathering requirements know how to […]

Webinar: Empower Business Experts to Control the Decision Logic Across Enterprise Applications with SAP NetWeaver Decision Service Management

Tuesday, October 9, 2012 at 7am Pacific, 10am Eastern, 4pm Central European Time Register here. Gagan will be presenting with Carsten Ziegler and Matthias Weber of SAP on how to “Empower Business Experts to Control the Decision Logic Across Enterprise Applications with SAP NetWeaver Decision Service Management.” Here is their description of the webinar: “In […]

Webinar: Business Design for the big-data driven, social and mobile Consumer: A Decision Management Approach

Tuesday, October 16 at 10am Pacific, 1pm Eastern Register here Gagan Saxena, our VP Consulting, is giving a webinar on “Business Design for the big-data driven, social and mobile Consumer: A Decision Management Approach” at 10am Pacific/1pm Eastern on October 16th. Redesign your business for the big-data driven, social and mobile consumer. Attendees will be […]

Welcome to our new Decision Management Solutions Company Blog

Welcome to our new Decision Management Solutions Company Blog. We look forward to providing you with up-to-date information on Decision Management topics, our company research and events and other topics of interest to our Decision Management community. We will integrate posts from our CEO James Taylor’s widely read blog, www.jtonedm.com as well as posts from […]

Web Class Reminder: Using Predictive Analytics to Put Big-Data to Work in Little Decisions

A quick reminder that today at 11:00 am Pacific James will be giving a web class as part of “Seven Days of Executive Education”, 7DEE, on “Using Predictive Analytics to Put Big-Data to Work in Little Decisions.”   Here is the web class description: The power of predictive analytics and big-data lies, perhaps paradoxically, in an […]

From Decision Support Systems to Decision Management Systems

I am often asked about the difference between decision support systems and decision management systems. This is an interesting topic and one that is central to the value proposition of decision management systems so I thought I would revisit it. All decisions involve a choice, a selection of a course of action from a set […]

Webinar: 5 Benefits of Customer Decision Management

Thursday, October 11, 2012 at 10:00 am Pacific, 1:00 pm Eastern Register here. Knowing how to create better, more profitable customer relationships starts with an understanding of the strategic and day-to-day operational decisions your company or organization is making about those customers. If you can better manage these decisions, you can apply them in smarter, […]