IBM BPM and ODM Analyst Summit

Getting started at the IBM analyst summit for business process management and decision management. David Millen kicked off with a somewhat rambling introduction to the current state of process and decision management in the market and at IBM. Some key points: Managing business processes, making them more efficient, remains the top priority for companies when […]

Decision Management #decisionmgt Buzz 10/8/2012

It was great to see the FICO Decision Management Awards announced on October 1, 2012. These rewards recognize outstanding use of predictive analytics and decision management technology. Congratulations to Fiserv, Interbank, President’s Choice Bank and Universal American. James was a member of the selection panel. In the Twittersphere, Brian McDonough ‏(@briantheanalyst) at #OOW12 tweeted “Oracle RTD sessions […]

Analytics and ending the tyranny of the anecdotal

I was chatting with our VP of business development today and she shared a great phrase that she had heard recently – “the tyranny of the anecdotal.” This refers, of course, to the terrible tendency of people to use anecdotes and stories to make decisions. The regrettable tendency for a doctor to ignore data about […]

Two Decision Management Webinars This Week

A quick reminder that there are two Decision Management webinars this week. Empower Business Experts to Control the Decision Logic Across Enterprise Applications with SAP NetWeaver Decision Service Management Tuesday, October 9, 2012 at 7am Pacific, 10am Eastern, 4pm Central European Time Register here. Gagan will be presenting with Carsten Ziegler and Matthias Weber of SAP. […]

What The Economist doesn’t know about the magic of customer service

The Economist’s Schumpeter had a nice piece this week on ‘The magic of good service – Companies hope that “chief customer officers” will provide better service. Yeah, right’. The cynicism is theirs not mine. That said, cynicism about Chief Customer Officers actually improving customer service may be well founded. As the article points out a 2012 study said […]

Webinar: Re-Inventing Business Requirements with Decision Management

Wednesday, November 28, 2012 at 11:00 am Pacific, 2:00 pm Eastern Register here. James will present with Don Perkins, an experience business rules consultant, on how to Re-Invent Business Requirements with Decision Management. Here is their description of the webinar: Effectively capturing and managing requirements is critical in any IT project. Business analysts and others gathering requirements know how to […]

Webinar: Empower Business Experts to Control the Decision Logic Across Enterprise Applications with SAP NetWeaver Decision Service Management

Tuesday, October 9, 2012 at 7am Pacific, 10am Eastern, 4pm Central European Time Register here. Gagan will be presenting with Carsten Ziegler and Matthias Weber of SAP on how to “Empower Business Experts to Control the Decision Logic Across Enterprise Applications with SAP NetWeaver Decision Service Management.” Here is their description of the webinar: “In […]

Smarter, Simpler Processes & Decisions Coming to Napa October 10

James will be speaking on “Smarter, Simpler Processes & Decisions” at the IBM BPM and ODM Summit in Napa California on October 10: One of the prime causes of over-complex processes is the inclusion of decision-making in process designs. Organizations that identify the decisions in their processes and manage them as peers – not part of […]

Webinar: Business Design for the big-data driven, social and mobile Consumer: A Decision Management Approach

Tuesday, October 16 at 10am Pacific, 1pm Eastern Register here Gagan Saxena, our VP Consulting, is giving a webinar on “Business Design for the big-data driven, social and mobile Consumer: A Decision Management Approach” at 10am Pacific/1pm Eastern on October 16th. Redesign your business for the big-data driven, social and mobile consumer. Attendees will be […]

Welcome to our new Decision Management Solutions Company Blog

Welcome to our new Decision Management Solutions Company Blog. We look forward to providing you with up-to-date information on Decision Management topics, our company research and events and other topics of interest to our Decision Management community. We will integrate posts from our CEO James Taylor’s widely read blog, www.jtonedm.com as well as posts from […]

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