Business Process

Using Technology to Add Value in Insurance

Matt Josefowticz wrote a great piece recently – Technology May be the Answer for Insurers, but What Was the Question? In this he argues that there are only three levers of value in insurance: 1. Sell More 2. Manage Risk Better (aka underwriting and adjusting) 3. Cost Less to Operate And that while some of these will […]

Core Principles for Decision Management Success in Insurance Claims Handling

To keep processing costs low, many insurance carriers have a goal to increase the percentage of their claims that can be processed and decisioned with no human decision-making involved. This is called increasing the rate of straight-through processing (STP). Perhaps surprisingly, there remains a fair amount of human intervention involved in processing insurance claims. In […]

Five Reasons to Fire Your Rules Consultant

We do a lot of decision management projects, helping clients adopt the technologies and approaches they need to succeed with digital decisioning and decision automation. One of the key technologies for these types of projects is a Business Rules Management System (BRMS). Sometimes, we get push-back on using business rules because existing business rules projects […]

80% of insurance carriers aren’t delivering high impact analytics. Here’s how you can do better.

80% of data and analytics leaders with global life insurance and property & casualty carriers surveyed by McKinsey reported that their analytics investments are not delivering high impact. What’s stopping them from delivering high impact? 38% of those surveyed cited a failure to integrate analytics into workflows and frontline systems. This was the leading obstacle to […]

Build Smart Processes with Analytics via Decisions

Build Smarter Processes with Analytics via Decisions

Now that organizations have automated most routine processing using some programming logic and some basic rules, the next competitive frontier is making these processes adapt dynamically to changing conditions and unforeseen situations – and learning from each such situation. Processes with such sophisticated dynamic behavior are smart processes. Decisions inject Analytics smartness into Processes, making […]

BBC 2017: Adopting Process and Decision Technology: the SME’s Perspective

Working with SMEs is a critical element of any project and new approaches to process and especially decision technology make a big difference. To learn more, join me and Alexandra Caraballo of Kaiser Permanente at the Building Business Capability Conference (BBC 2017) in Orlando. We will be speaking on Day 2 of the conference, Thursday, […]

Consolidate Reporting to Improve Decision Making

Everyone wants to make better data-driven decisions. Reporting is getting in the way. Everyone wants to make better data-driven decisions. Many companies are using reporting to support decision making but their ability to do so is bogged down. There are too many reports, resources are committed to existing reports and the link from reports to […]

BBC 2016: Beyond Textbooks: Building the Modern Business Architecture

Learn how a modern business architecture was developed to leverage new technologies and align organizational change projects in this BBC 2016 presentation by Andrew Ray, VP Business Architecture & Change Management, Goldman Sachs & Co. and Gagan Saxena, VP & Principal Consultant, Decision Management Solutions, Beyond Textbooks: Building the Modern Business Architecture