Case Studies

Webinar: Boost Straight Through Processing in Your Claims System with Decision Automation

The webinar has taken place. View the presentation and recording our SlideShare channel.  Learn how you can automate decisions to handle more claims without manual intervention. Boost your Jet or Straight Through Claims Processing rates to new heights to reduce costs, control risk, manage fraud and improve customer satisfaction. See how to enforce policies and […]

Webinar: Rapid Deployment of Customer Next Best Action

The webinar has taken place, view the presentation here. Attend this free webinar to learn how you can quickly deploy next best action decisions that deliver the right marketing or customer service message to each customer, each time you interact with them. Learn from real world projects how you can deliver targeted, automated customer treatment […]

BBC 2017: Adopting Process and Decision Technology: the SME’s Perspective

Working with SMEs is a critical element of any project and new approaches to process and especially decision technology make a big difference. To learn more, join me and Alexandra Caraballo of Kaiser Permanente at the Building Business Capability Conference (BBC 2017) in Orlando. We will be speaking on Day 2 of the conference, Thursday, […]

3 Critical Elements Webinar

3 Critical Elements of a Digital Business Platform: BRMS, Predictive Analytics and Decision Modeling

The webinar has taken place. The presentation and recording are available here. Successful digital programs extend their Digital Business Platforms with 3 critical elements: decision modeling, predictive analytics and business rules management (BRMS). Coordinating these technologies into a virtual decision hub, Decision Management automates and improves every digital interaction and delivers agile, data-driven, real-time outcomes. […]

Power Digital Business with Decisions, Business Rules and Predictive Analytics

Digital business provides new revenue and value-creating opportunities, helping organizations to: Improve customer engagement and retention with next best action marketing. Process more claims faster and more accurately. Reduce the cost and difficulty of regulatory compliance. and more. Next Best Action Digitizing, personalizing and improving customer interactions is critical to business growth, customer retention and […]

Upgrading Clinical Decision Support Systems with Decision Modeling and Business Rules

Kaiser Permanente is developing Clinical Decision Support systems using a combination of Decision Modeling, DecisionsFirst Modeler and IBM’s Business Rules Management System ODM. Their experience is that well-designed decision services can replace existing guideline documents. This is critical as guideline documents are expensive to develop (they involve significant investment from SMEs) and even good guidelines are of […]

BBC 2016: Building a Modern Business Architecture

At the recent Building Business Capability 2016 conference, Gagan Saxena, our VP of Consulting, and Andrew Ray of Goldman Sachs presented on building a modern business architecture – one that connects design (business at rest) to operations (business in motion). A perfect architecture would provide an organizing framework that synchronizes:

BBC 2016: Decision Services in Healthcare

At the recent Building Business Capability 2016 conference, I presented with David Herring, who leads the Process Transformation and Decision Management Program at a large healthcare provider in Northern California, on “Pioneering Decision Services with Decision Modeling”. His organization is a large, not-for-profit health plan providing everything from inpatient, to home health, hospitals, hospice, pharmacy, and insurance. 10M+ members, 17,000 doctors and nearly 200,000 total employees.

BBC 2016: Pioneering Decision Services with Decision Modeling at Kaiser Permanente

Learn how decision modeling with DMN is central to Kaiser Permante’s effort to ensure decisions are based on current best practices and increasingly made in real time in this BBC 2016 presentation by David Herring, Manager of BPM & ODM Delivery, Office of the CTO, Kaiser Permanente and James Taylor, CEO Decision Management Solutions, Pioneering Decision Services with Decision Modeling at Kaiser Permanente.

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