Decision Automation

COVID-19: Drive the future of work (Part 4)

Following up on part 1, part 2, and part 3, McKinsey’s Jump-starting resilient and reimagined operations discussed the impact of COVID-19 on the future of work. We are already seeing radical changes in how people work, especially with remote collaboration and other digital tools. But work is also going to change in more fundamental ways […]

COVID-19: Increase transparency (Part 3)

Following up on part 1 and part 2, McKinsey’s Jump-starting resilient and reimagined operations highlighted how COVID-19 will rapidly increasing expense transparency in organizations. Increasing transparency generally is one of the key benefits of our approach to working with clients – our use of decision modeling and business rules technology often dramatically increases the general […]

COVID-19: Accelerate Digitization (Part 2)

Following up on part 1, McKinsey’s Jump-starting resilient and reimagined operations also talked about the impact of COVID-19 in accelerating end-to-end digitization. Many organizations were on this journey already but the need to support remote customers and remote workers has really accelerated it. The thing about end to end digitization is that you must digitize decisions […]

COVID-19: It’s time to transform (Part 1)

A recent McKinsey paper titled Jump-starting resilient and reimagined operations had some great advice for operational executives working on re-starting and reimagining their operations for a COVID-19 world. In particular, it identified 5 themes that will share post-COVID-19 recovery efforts in operations: Building operations resilience Accelerating end-to-end digitization Rapidly increasing expense transparency Driving the future […]

What the Future Holds for Decision Optimization

A Guest Post by Neill Crossley, ACIB James, thank you for the opportunity to guest blog in your series on Decision Optimization. First to introduce myself….. I’m a veteran of 35 years in Retail Financial Services, 25 of which working in Decision Management, the last 17 focused on Decision Optimization, I currently work as a […]

New Analytic Approaches in Decision Optimization

There’s a lot you can do right now to optimize your decisions. You can model your decision-making to understand it better, experiment to gather data about what works and for whom. You can engage in continuous improvement, making small changes regularly. And you can optimize your decisions mathematically. But what will you be able to […]

COVID-19: Time to adapt your operations for the new normal

When you’re in the midst of a crisis, it can be hard to think past your short-term response. But, as a leader, your primary focus needs to be on the long term. … Your time should be dedicated to planning for the future. You need to anticipate the obstacles that will arise in the next […]