Decision Modeling

A client’s perspective: three keys to our decision management approach

Recently one of our top Global 500 clients summarized the value of our Decision Management approach to building a digital business platform. It is such a good summary I decided to share it here on our blog. In their words, our Decision Management approach is: Systematic We have a repeatable, documented, comprehensive, end-to-end approach that […]

DMN had a great year and looking forward to 2018

Happy New Year! 2017 saw strong growth in decision management and decision modeling with DMN, especially in claims, underwriting, marketing and origination. Customers increasingly are choosing Decision Management to integrate advanced analytics, business rules and AI into their operational systems, and deliver consistent decisions across multiple applications and channels. There were also notable changes in how customers […]

Upcoming Training: Decision Modeling with DMN

A hands-on course for analysts and architects developing decision requirements based on the Decision Model and Notation (DMN) standard for business rules analysis, BRMS implementation, predictive analytics requirements, business process optimization and decision-centric dashboard design.

Leveraging Organizational Knowledge with Decision Modeling

Organizational decisions are not as effective as they could be because organizational knowledge is not directly connected to the decisions that impact business performance. Decision modeling helps deploy existing knowledge and highlights knowledge gaps that need to be filled. Knowledge is diffused across the organization How do we know if we are making good decisions? […]

5 Decision Modeling Benefits for Decision Automation from Real-World Projects

Our experience with decision modeling with the Decision Model and Notation (DMN) standard is broad and deep. We have trained nearly 1,000 people and we have used decision modeling on dozens of real-world projects. Decision modeling is the cornerstone of decision automation projects like Fraud Detection, Claims Handling and Customer Next Best Action. Decision models […]

3 Keys To Success in Customer Next Best Action

Digitizing, personalizing and improving customer interactions is critical to business growth, customer retention and market engagement. Executives want to ensure that every interaction with every customer adds value. They want to deliver the next best action for each customer, each time, across a portfolio of existing systems and evolving channels at a reasonable cost. Customer […]

Decision Automation Delivers Digital Business

Decision Automation is what makes a business process truly digital. Organizations generally begin by digitizing their data. Then the business process of moving that data through the organization is digitized also. But until the decisions in the process are automated the full value of a digital business cannot be realized. If the process must stop […]

BBC 2017: Adopting Process and Decision Technology: the SME’s Perspective

Working with SMEs is a critical element of any project and new approaches to process and especially decision technology make a big difference. To learn more, join me and Alexandra Caraballo of Kaiser Permanente at the Building Business Capability Conference (BBC 2017) in Orlando. We will be speaking on Day 2 of the conference, Thursday, […]

BBC 2017: Maximizing the Value of a BRMS with Decision Modeling

A Business Rules Management Systems or BRMS is a powerful tool, but only if used correctly. To learn more, join me at the Building Business Capability Conference (BBC 2017) in Orlando. I will be speaking on Day 1 of the conference, Wednesday, November 8, 2017 at 4:50pm. Here is the abstract: Several recent projects have combined decision […]

3 Critical Elements Webinar

3 Critical Elements of a Digital Business Platform: BRMS, Predictive Analytics and Decision Modeling

The webinar has taken place. The presentation and recording are available here. Successful digital programs extend their Digital Business Platforms with 3 critical elements: decision modeling, predictive analytics and business rules management (BRMS). Coordinating these technologies into a virtual decision hub, Decision Management automates and improves every digital interaction and delivers agile, data-driven, real-time outcomes. […]

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