business transformation

BBC 2017: Adopting Process and Decision Technology: the SME’s Perspective

Working with SMEs is a critical element of any project and new approaches to process and especially decision technology make a big difference. To learn more, join me and Alexandra Caraballo of Kaiser Permanente at the Building Business Capability Conference (BBC 2017) in Orlando. We will be speaking on Day 2 of the conference, Thursday, […]

Webinar: 6 Opportunities for Business Improvement with Decision Management

I am giving a webinar at 9am Pacific on June 25 – “6 Opportunities for Business Improvement with Decision Management

What opportunities are you looking for to improve your business performance? In this webinar you will learn six opportunities that are readily available when you adopt a decision management approach to business rules and predictive analytics. These are opportunities to:

  1. Simplify business processes and so reduce costs and increase business agility by externalizing decisions from them.
  2. Increase straight through processing and so reduce costs by applying decision management technologies to automate decisions.
  3. Increase the speed and accuracy of tactical and managerial decision-making through decision modeling and improved decision support systems.
  4. Use analytics to eliminate “one size doesn’t really fi

Made with IBM Keynote #IBMIMPACT 2014

Marie Wieck came back to discuss how to create the kind of composable business  IBM discussed on day 1. It’s critical, she says, to keep customers at the center and drive a new process from this. It’s key to use data to make better decisions, and it’s important to have the kind of scalable infrastructure you need to make this scale and deploy effectively.

Once again the focus is on IBM customers and HH Gregg came on stage to talk about their journey. As a regional retailer they need to need to differentiate themselves. In particular they have focused on providing a “friction free” shopping experience on every channel. They have historically invested in training for their staff and have tried to bring this kind of personalized service to their mobile strategy.  They determined that it was not enough to “mobilize” their existing interface, it had to reflect the different form factor and interaction patterns. Mobile had to lead not jus

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