Posted By: James Taylor | Posted On: 23rd October 2017 |
Our experience with decision modeling with the Decision Model and Notation (DMN) standard is broad and deep. We have trained nearly 1,000 people and we have used decision modeling on dozens of real-world projects. Decision modeling is the cornerstone of decision automation projects like Fraud Detection, Claims Handling and Customer Next Best Action. Decision models […]
Posted By: James Taylor | Posted On: 17th April 2014 |
I recently got an update from Pegasystems focused on their recent release 7 of the Pegasystems Decision Management product. Last year (2013) Pegasystems had a good year, breaking $500M in revenue while showing a 55% increase in license and backlog. They are forecasting $576M in 2014 and report particular interest in predictive analytics, analytic marketing and customer next best action. From a Decision Management product perspective 2013 included a very large scale rollout for a US telco (35,000 call center agents, thousands of stores, IVR and soon online) as well as some large scale batch decisioning deployments. They are also seeing more of a focus on using the Decision Management product outside marketing especially in credit risk management, predictive maintenance and healthcare delivery.
Pegasystems Decision Management 7 includes a number of new capabilities