customer decision management

Decision Management Systems Platform Technologies Report Update

We have updated our Decision Management Systems Platform Technologies Report with  four additional vendor products: Berkeley Publisher LityxIQ Medio InGenius SAP Predictive Analysis There are also First Look product review updates for: Angoss 8.0 FICO Blaze Advisor 7.1 SAP NetWeaver Decision Service Management Sparkling Logic The report now includes 50 vendors and 77 decision management […]

Decision Management and the idiocy of “video bills”

Listening to Marketplace I heard a piece on AT&T’s new “video bills.” Now I am sure this sounds cute to the folks in the AT&T marketing department and you can just hear the conversation can’t you? Someone points out that people hate their bills, that the customer service people are deluged with people calling who don’t understand […]

Presentation & Replay: Business Design for the Big-Data Driven, Social and Mobile Consumer: A Decision Management Approach

The presentation is available from today’s webinar represented by Gagan, “Business Design for the Big-Data Driven, Social and Mobile Consumer: A Decision Management Approach”. The webinar replay is available here. You can view the presentation in Slideshare: Business Redesign with Decision Management from Decision Management Solutions  

Business Re-Design with Decision Management Webinar Tomorrow 10/16/12

Just a quick reminder that Gagan will be presenting “Business Design for the Big-Data Driven, Social and Mobile Consumer: A Decision Management Approach” tomorrow Tuesday, October 16, 2012 at 10:00 am PT, 1:00 pm ET. Webinar participants will be introduced to a company trying to build capabilities to handle a growing consumer business. The company […]

Presentation and Replay: 5 Benefits of Customer Decision Management

The presentation and replay are available from today’s webinar represented by James, “5 Benefits of Customer Decision Management”. You can view the presentation in Slideshare: 5 Benefits of Customer Decision Management from Decision Management Solutions And view the recorded webinar here on our OmNovia webinar channel.    

What The Economist doesn’t know about the magic of customer service

The Economist’s Schumpeter had a nice piece this week on ‘The magic of good service – Companies hope that “chief customer officers” will provide better service. Yeah, right’. The cynicism is theirs not mine. That said, cynicism about Chief Customer Officers actually improving customer service may be well founded. As the article points out a 2012 study said […]

Webinar: 5 Benefits of Customer Decision Management

Thursday, October 11, 2012 at 10:00 am Pacific, 1:00 pm Eastern Register here. Knowing how to create better, more profitable customer relationships starts with an understanding of the strategic and day-to-day operational decisions your company or organization is making about those customers. If you can better manage these decisions, you can apply them in smarter, […]