customer engagement

Highlights of the Predictive Analytics in the Cloud Study

Check out James’ guest post over on KDNuggets for highlights of our recent Predictive Analytics in the Cloud Research Study. Here are a few of my favorites: Success breeds success: Early adopters with one or more predictive analytics solutions deployed in the cloud were significantly more likely to have plans to expand deployment and were […]

Webcast: Operational Customer Interaction Analytics

The webcast of our recent webinar “Operational Customer Interaction Analytics” with Aha! Software and Abundance Studios is now available. Watch the recast here.

Upcoming Webinar: Operational Customer Interaction Analytics

Operational Customer Interaction Analytics Thursday, April 11, 2013, 10:00 am Pacific, 1:00 pm Eastern Register here. A fundamental transformation in how customers and companies interact around products and services is underway as the social, mobile and informed customer expects personalized and relevant interactions at every touch point.  Companies must establish relevant engagement with their customers […]