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How to Innovate Risk Management and Customer Centricity – Upcoming Webinar

Learn how to innovate risk management and customer processes with decision and process management, from leading experts Roger Burlton and James Taylor. Click here to register for this Free Live Webinar. Operational decision making is not optimized in the majority of organizations because it is buried in business processes and information systems. This matters because […]

The Value of Predictive Analytics and Decision Modeling – Webinar Presentation and Recording

The presentation and recording from our recent webinar, The Value of Predictive Analytics and Decision Modeling, are now available. Successful predictive analytic projects follow a well-defined approach from requirements to modeling, implementation and deployment, embedding the analytic results in operational systems that improve business performance. In this live webinar recording, James Taylor, CEO and Principal Consultant […]

Live from IBM Insight 2014

For live updates from IBM Insight 2014, follow @jamet123 and www.jtonedm.com. Here are the live blogging updates from conference: Table of contents for IBM Insight 2014 Opening #IBMInsight Keynote: Seize This Moment: Envision Your Future #IBMInsight Keynote: Envision you journey: Are you ready for real-time decision-making? #IBMInsight Powerful Analytics for Everyone #IBMInsight Keynote: Seize this […]

White Paper of the Week: The Case for Centralized Customer Decisioning

This week’s white paper is an oldie but goodie – The Case for Centralized Customer Decisioning An Imperative for Every Channel, Every Interaction Marketing understands customers better than any other single group, and should own customer treatment decisions.As marketers strive for a genuine dialogue with their customers, an interactive and personalized experience that builds brand and […]

First Look: Actian’s Big Data 2.0 Clear Path Program

Actian has recently released its new Actian Analytics Platform (blogged about here) to deliver scale, parallelism, advanced analytics etc. Following on from this they announced a new offering, Clear Path. The Clear Path Program is designed to provide blueprints to help customers adopt this platform and deliver “transformational value”. Clear Path Analytics Blueprints package up Actian’s analytic expertise (from their CoE) to jumpstart analytic projects.

Each blueprint is a validated approach to some real-world big data problem (something that their CoE team has been asked to help with). They contain a set of steps and analytic workflows that develop advanced analytics using both traditional and newer data sources. The blueprints a

Live Event: Insurance Analytics Symposium 2014: Industrializing Analytics

I am speaking on Industrializing Analytics for Better Decisions Everywhere at the Insurance Analytics Symposium in New Orleans, October 17.

Insurers of all sizes know they must adopt analytics, especially predictive analytics, to maximize the value of their customers, manage risk and compete effectively. One-off, ad-hoc approaches to analytics can demonstrate the value of analytics but are no basis for ongoing success. To succeed, Insurers need to industrialize their approach to analytics, making it integral to day-to-day operations.

In this session leading expert James Taylor will share the three keys to success based on his experience of helping insurers industrialize their analytic efforts and so u

Webinar: 6 Opportunities for Business Improvement with Decision Management

I am giving a webinar at 9am Pacific on June 25 – “6 Opportunities for Business Improvement with Decision Management

What opportunities are you looking for to improve your business performance? In this webinar you will learn six opportunities that are readily available when you adopt a decision management approach to business rules and predictive analytics. These are opportunities to:

  1. Simplify business processes and so reduce costs and increase business agility by externalizing decisions from them.
  2. Increase straight through processing and so reduce costs by applying decision management technologies to automate decisions.
  3. Increase the speed and accuracy of tactical and managerial decision-making through decision modeling and improved decision support systems.
  4. Use analytics to eliminate “one size doesn’t really fi

First Look: 11 Ants Analytics Update

Since I last wrote about 11 Ants they have increasingly focused on retail analytics to help retailers make the most of their transactional data and loyalty program data. 11 Ants new Retail Analytics Platform is designed to address a number of initiatives in retail – integrating customer behavior deeply into metrics, being consistently customer-centric across marketing and store management, being more quantifiable in decision-making generally, and supporting test and learn approaches to experimentation and improvement.

11 Ants RAP is a cloud-hosted retail platform that consumes a retailer’s transactions, customer data, merchandizing and other data. The platform is designed to leverage this data to help retailers go from product-centric to product AND customer-centric. This change of focus is increasingly important in retail and yet breaks the way retailers have traditionally handled analy

First Look: Experian PowerCurve update

Experian’s PowerCurve platform was released in 2012 (I blogged about it here) and has been expanding and rolling out since then. It consists of a set of Data Management and Decision Management capabilities supporting a set of application across Originations, Customer Management and Debt Management. Fraud prevention and identity verification capabilities can be integrated with thePowerCurve platform Experian sells these solutions as well as the platform itself and components that can be used to develop custom solutions. All the solutions are available on-premise, as dedicated hosted solutions or in the cloud. PowerCurve now has over 60 customers worldwide, many with multiple projects, with a strong global pipeline.

Recent updates to the platform include:

  • PowerCurve Originations was released in July 2013 and their early adopter client is live. They also have so

New article on Moving to Real-Time Decisions

TDWI just published a new article of mine on Moving to Real-Time Decisions (it’s in a members-only newsletter so you will need to be registered to view).

When it comes to analytics, many organizations focus on using analytic insight to improve executive decision making. Yet there is often an even greater opportunity when using analytics to improve operational decision making. Operational decisions about a single customer or transaction are made by call centers, local staff, and automated systems. These decisions affect everything from fraud to customer satisfaction, from risk management to resource utilization. Although each decision has a localized impact, enterprises make so many of these decisions that the cumulative impact is enormous.

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