Decision Management

Decide to Decide Digitally: New Forrester Research

Mike Gualtieri and Boris Evelson of Forrester recently published a great new paper Introducing AI-Powered, Human-Controlled Digital Decisioning Platforms (subscription or payment required) and you should get access to this paper and read it now. It’s got some great content and recommendations and is well worth your time and money.  It follows on from previous […]

Technology Transformation Antipatterns and how they derail decisioning success

Sven Blumberg, Thomas Delaet, and Kartikeya Swami of McKinsey Digital published a great paper recently – Ten ‘antipatterns’ that are derailing technology transformations. Technology has a crucial role in enabling this faster and more flexible approach. In our experience, however, technology does not get sufficient attention on the executive agenda. This is a serious flaw […]

New White Paper on Operationalizing AI with Digital Decisioning

We recently published a new white paper Operationalizing AI: Beyond AI Pilots with Digital Decisioning. Businesses are made or broken by the quality of the decisions they make. How well does this offer target this customer? Does this machine need to be serviced now or can it wait? Is this transaction legitimate or suspicious? Will […]

Three Critical Success Factors in Building an Analytic Enterprise

Everyone it seems wants to be an analytic enterprise. But what does it mean to be an analytic enterprise? An analytic enterprise applies analytics deeply and broadly. It uses analytics to solve its most critical run-the-business problems. It uses increasingly advanced and analytics to maximize its ability to get value from its data. And it […]

The Purpose of Analytics is not Reporting or Monitoring but Deciding

Some years ago we did some research on the landscape of analytics capabilities. The research looked at the increasingly broad portfolio of analytic capabilities available to enterprises – everything from traditional Business Intelligence (BI) capabilities like reporting and ad-hoc queries to modern visualization and data discovery capabilities as well as advanced (predictive) analytics. One of […]

COVID-19: Drive the future of work (Part 4)

Following up on part 1, part 2, and part 3, McKinsey’s Jump-starting resilient and reimagined operations discussed the impact of COVID-19 on the future of work. We are already seeing radical changes in how people work, especially with remote collaboration and other digital tools. But work is also going to change in more fundamental ways […]

COVID-19: Increase transparency (Part 3)

Following up on part 1 and part 2, McKinsey’s Jump-starting resilient and reimagined operations highlighted how COVID-19 will rapidly increasing expense transparency in organizations. Increasing transparency generally is one of the key benefits of our approach to working with clients – our use of decision modeling and business rules technology often dramatically increases the general […]

COVID-19: Accelerate Digitization (Part 2)

Following up on part 1, McKinsey’s Jump-starting resilient and reimagined operations also talked about the impact of COVID-19 in accelerating end-to-end digitization. Many organizations were on this journey already but the need to support remote customers and remote workers has really accelerated it. The thing about end to end digitization is that you must digitize decisions […]

COVID-19: It’s time to transform (Part 1)

A recent McKinsey paper titled Jump-starting resilient and reimagined operations had some great advice for operational executives working on re-starting and reimagining their operations for a COVID-19 world. In particular, it identified 5 themes that will share post-COVID-19 recovery efforts in operations: Building operations resilience Accelerating end-to-end digitization Rapidly increasing expense transparency Driving the future […]

What the Future Holds for Decision Optimization

A Guest Post by Neill Crossley, ACIB James, thank you for the opportunity to guest blog in your series on Decision Optimization. First to introduce myself….. I’m a veteran of 35 years in Retail Financial Services, 25 of which working in Decision Management, the last 17 focused on Decision Optimization, I currently work as a […]