decision support

The Difference Between Decision Support Systems and Decision Management Systems for Decision Automation

I am often asked about the difference between decision support systems and decision management systems for decision automation. All decisions involve a choice, a selection of a course of action from a set of alternatives and generally result in an action being taken, not just knowledge being added to what’s known. Decision Management Systems, unlike […]

Consolidate Reporting to Improve Decision Making

Everyone wants to make better data-driven decisions. Reporting is getting in the way. Everyone wants to make better data-driven decisions. Many companies are using reporting to support decision making but their ability to do so is bogged down. There are too many reports, resources are committed to existing reports and the link from reports to […]

IBM InterConnect presentation: Pioneering Clinical Decision Services with Decision Modeling at Kaiser Permanente

Kaiser Permanente is developing clinical decision support (CDS) applications that automate real-time decision services using IBM ODM. Well-designed decision services can replace existing guideline documents in all areas of its business. Guidelines are expensive to develop as they involve significant investment from SMEs. Even good guidelines are of limited use for real-time decision-making, especially if […]

3 Important Decision Modeling Use Cases and More Decision Management News

From our September 2015 Newsletter Decision Modeling is an important new approach with many powerful use cases.  I’d like to highlight 3 uses cases shared by participants in our recent Introduction to Decision Management and Decision Modeling with DMN online training courses. We saw a lot of interest in the training this time and the Decision Modeling with DMN course sold out. Some attendees  were expanding […]

3 Interesting Observations from IDC on Decision Management

Brian McDonough (@briantheanalyst) at IDC just published an IDC MarketScape: Worldwide Decision Management Software Platform 2014 Vendor Assessment. Brian also posted to the IDC blog about the study, Making Analytics Actionable: Decision Management Software Platforms, where he makes several interesting observations: The gains in corporate performance from improving high-volume decisions were impressive. The processes targeted with decision […]

Webinar: 6 Opportunities for Business Improvement with Decision Management

I am giving a webinar at 9am Pacific on June 25 – “6 Opportunities for Business Improvement with Decision Management

What opportunities are you looking for to improve your business performance? In this webinar you will learn six opportunities that are readily available when you adopt a decision management approach to business rules and predictive analytics. These are opportunities to:

  1. Simplify business processes and so reduce costs and increase business agility by externalizing decisions from them.
  2. Increase straight through processing and so reduce costs by applying decision management technologies to automate decisions.
  3. Increase the speed and accuracy of tactical and managerial decision-making through decision modeling and improved decision support systems.
  4. Use analytics to eliminate “one size doesn’t really fi

Made with IBM Keynote #IBMIMPACT 2014

Marie Wieck came back to discuss how to create the kind of composable business  IBM discussed on day 1. It’s critical, she says, to keep customers at the center and drive a new process from this. It’s key to use data to make better decisions, and it’s important to have the kind of scalable infrastructure you need to make this scale and deploy effectively.

Once again the focus is on IBM customers and HH Gregg came on stage to talk about their journey. As a regional retailer they need to need to differentiate themselves. In particular they have focused on providing a “friction free” shopping experience on every channel. They have historically invested in training for their staff and have tried to bring this kind of personalized service to their mobile strategy.  They determined that it was not enough to “mobilize” their existing interface, it had to reflect the different form factor and interaction patterns. Mobile had to lead not jus

Real-Time Responses with Big Data – New White Paper

How do you harness the power of big data to make it practical and actionable in real time? Read our new white paper Real-Time Responses with Big Data sponsored by Oracle to learn more about: Finding value in fast-moving data Identifying high-ROI applications of real-time response Implementing the technologies you need to respond in real […]

Some excellent Gartner advice on Decision Management

Lisa Kart, Roy Schulte and Teresa Jones of Gartner recently published Find the Best Approach to Decision Management. It’s a great piece and if you are a Gartner subscriber you should definitely read it and share it around your organization. Even if you are not you should seriously consider getting it from Gartner as it makes a solid case for Decision Management. Obviously I am not going to copy and paste it here but here’s the outline they provide with some commentary on my part about resources here on the blog or at Decision Management Solutions that might help you (Gartner outline in italics, my comments not)

Predictive Analytics in Software Step 1: Focusing on Decisions

To become predictive, to use predictive analytics to differentiate a software product, you need to identify the decisions that can be made more profitably, more accurately, more precisely or more reliably. Unless the predictive analytics embedded in your product improve some decision-making then they will offer no real value. At best such analytics will be […]