Strategy

Live Event: TDWI Solution Summit on Advanced Analytics

I am co-chair, with Fern Halper,of the TDWI Solution Summit: Beyond BI to Advanced Analytics for Business Advantage in San Diego, June 1-3.

Business analytics has become an important new trend for companies that want to be competitive—and stay that way. While certain kinds of advanced analytics have been on the market for decades, adoption is finally increasing for a number of reasons, including the economic climate, the availability of computing power, the growth in the amount and variety of data, and a greater appreciation for the power of analytics. Forward-looking companies are moving beyond BI—the slicing and dicing of data to produce reports and dashboards—to more advanced forms of analytics. These companies want to become more proactive to drive top- and bottom-line benefits. Among many use cases, they are using advan

Legacy Modernization and Decision Management: An Interview with Claye Greene

As part of our ongoing “Meet our Partners Series” I caught up with Claye Greene of TechBlue, a Decision Management Solutions partner. Claye and I are giving a webinar on Best Practices in Targeted Legacy Modernization in Government on March 5 (register here).

Please describe your current role and title and tell us a little about your company

I’m Claye Greene, Managing Director of TechBlue. TechBlue is a management consulting company.  Our primary focus is working with organizations to translate challenges into opportunities, and opportunities into sustainable value.
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Predictive Analytics in Software Part 4: Land and Expand

Most software products have multiple opportunities for using predictive analytics to enhance decision-making. Because the use of predictive analytics is new for many software companies, and because handling decisions explicitly is also new, care must be taken not to bite off too much at once. A land and expand strategy that begins with a localized […]

My work at the International Institute for Analytics

I am a faculty member for the International Institute for Analytics and recently published two new briefs on how to use decision requirements modeling in the successful application of analytics, especially (but not solely) more advanced analytics such as data mining or predictive analytics. Decision Discovery for a Major Business Function This outlines how an organization […]

What The Economist doesn’t know about the magic of customer service

The Economist’s Schumpeter had a nice piece this week on ‘The magic of good service – Companies hope that “chief customer officers” will provide better service. Yeah, right’. The cynicism is theirs not mine. That said, cynicism about Chief Customer Officers actually improving customer service may be well founded. As the article points out a 2012 study said […]