Introduction to Digital Decisioning

The speed, volume and complexity of decisions – as well as the impact they have on customer experience – demand automated, real-time decision making. Digital decisioning is an emerging best practice for delivering business impact from AI, machine learning, and analytics. Digital decisioning is an approach that ensures your systems act intelligently on your behalf, […]

Increasing Productivity in Insurance Operations with Digital Decisioning

McKinsey recently reported that “Most carriers are struggling to meet their cost of capital, and productivity has barely moved over the past decade” and that “The insurance industry is facing a serious structural challenge … the majority of carriers are not making their cost of capital.” Growing productivity by improving operations is an essential ingredient […]

Five Reasons to Fire Your Rules Consultant

In many of our decision management projects, we are helping clients adopt the technologies and approaches they need to succeed with digital decisioning and decision automation. One of the key technologies for these types of projects is a Business Rules Management System (BRMS). Sometimes, we clients are initially resistant to using business rules because current […]

Three Secrets to Creating a Successful Predictive Enterprise

Companies are increasingly looking to predictive analytics and machine learning to manage risk, detect fraud, maximize customer value and reduce operational costs. These data-driven decision-making initiatives are compelling companies to move beyond their initial analytics efforts to become predictive enterprises that apply predictive analytics both broadly and deeply. New technologies and new approaches are allowing […]

Delivering the Business Value of Analytics

Many organizations still struggle to get a business return on their investment on advanced analytics. The biggest barrier? An inability to integrate analytics, especially predictive analytics, into frontline systems and business processes. Work with a number of global companies has revealed three critical success factors. By adopting a more decision-centric approach to analytics, changing the […]

What is a Claims Handling Pilot?

A claims handling pilot delivers data-driven claims risk, fraud and wastage decisions directly into your claims process. Using real-world examples, learn how you can maximize straight through “Jet” processing while minimizing risk and fraud using a decision-centric, continuous improvement business architecture. Our proven decisions-first approach delivers the 5 elements of a powerful claims handling platform: […]