Decision Management scales business rules projects by scoping and directing the business rules analysis. Business Rules Management Systems (BRMS) deliver faster time to market and agile applications. But experience has shown the business rules can quickly become complex and hard to manage. Specifying a Decision Model and Notation (DMN) standards based decision model provides a repeatable, scalable approach for business rules projects, making it easier to:
- Get the requirements right.
- Know where to draw the automation boundaries.
- Re-use, evolve, and manage rules beyond the first business rules project.
- Consolidate business rules across multiple implementations and platforms.
Decision modeling provides a proven framework that teams across an organization can use. It works for business analysts, business professionals, and IT professionals. Decision Management complements analysis-based and technology-based approaches.
Case Study: Improving Call Center Processes – Telco
Decision Management Solutions helped a Fortune 20 company turn its current call center scripts into customer-pleasing and efficient processes implemented in a combination of business process and business rules management software. Decision Management Solutions worked with the vendor and client teams to identify the critical decisions in the initial processes, models these decisions, develop an appropriate process to decision mapping, and show how the rules documented in the call center help guides could be effectively implemented in specific decisions.