Don’t Just Sit There, Experiment!

We’ve been blogging recently on Decision Optimization The Customer Journey to Decision Optimization Ongoing Decision Improvement Drives Decision Excellence It is often hard to make the best possible decision. Those trying to improve and optimize their decisions report various challenges. One in particular is that they lack the data they really need – there are […]

Claim Complexity

FREE Online Decision Requirements Modeling Training

If you’re stuck sheltering in place or bored working from home, we have a great opportunity for you. You can learn a vital new skill – Decision Requirements Modeling – from the comfort of your home FOR FREE! We are going to take some of our popular online training materials and provide a FREE 2-hour introduction […]

Getting The Claims Outcomes You Want With ML/AI and Digital Decisioning

Neal Silbert of DataRobot had an interesting post on the DataRobot blog last week – Outcome-Based Claims Assignment: The “New Grail” of Insurance. He talks about using ML and AI to improve the assignment of claims adjusters to commercial claims. As he says “why make exceptions [to ensure the best assignment] when you can make […]

Ongoing Decision Improvement Drives Decision Excellence

Following on from last week’s post on The Customer Journey to Decision Optimization, I wanted to talk about decision improvement. Let’s face it, any organization would want to make excellent decisions. Excellence in customer treatment decisions makes customers feel more valued, be more loyal and promote your brand more. Excellence in fraud detection reduces losses, […]

Driving Business Value from Advanced Analytics, Machine Learning and AI: New Webinar on Digital Decisioning

The International Institute for Analytics (I’m a faculty member) recently hosted me for a webinar on Digital Decisioning: Driving Business Value from Advanced Analytics, Machine Learning and AI. In the webinar I discussed the opportunities and challenges of Machine Learning (ML) and Artificial Intelligence (AI), introduced Digital Decisioning – it’s value, principles and how to […]

Fraud, AI and Digital Decisioning

Automating decisions about transactions lets them be handled in real-time, providing better customer service. If that decision fails to detect fraudulent transactions, this lets fraud into the system. Once a fraudulent transaction has been allowed, you are committed to a “pay and chase” approach to eliminating it. This has a poor success rate. Much better […]

BPM skills in 2020

I recently had the privilege of being interviewed by Zbigniew Misiak for a blog post in BPMTips.com. The post was titled, “BPM Skills in 2020 – Hot or Not”. In this interview series, many business process management experts were interviewed to discuss skills that will be useful for BPM professionals in 2020. Included in this prestigious […]

New Webinar: Learn How to Put Customer-facing Decisions at the Heart of Your Digital Transformation

According to IDC, 85% of enterprise decision-makers say they have two years to make significant inroads into digital transformation or they will fall behind their competitors and suffer financially. While many Digital Transformation initiatives are focused on improving the customer experience, often too little attention is paid to the customer-facing operational decisions that impact customers […]

Why Operationalizing Machine Learning Requires a Shrewd Business Perspective

The Machine Learning Times (previously Predictive Analytics Times) is the only full-scale content portal devoted exclusively to predictive analytics. It has become a standard must-read and machine learning professionals’ premier resource, delivering timely, relevant industry-leading articles, videos, events, white papers, and community. In this month’s featured article, Eric Siegel, Ph.D., executive editor of The Machine […]