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Our world looks very different today than it did nine months ago, and so does your business. As one of the most turbulent years in recent history comes to a close, it’s critical in these uncertain times to prepare for the future. With the pandemic still in full play and economic uncertainty across nearly every […]
by James Taylor, CEO, Decision Management Solutions Artificial intelligence (AI) has the potential to transform businesses, and adoption is on the rise. A 2018 McKinsey global survey shows that 47% of organizations say they have “embedded at least one [AI capability] into their standard business processes, while another 30% report piloting the use of AI.” […]
By Gagan Saxena, VP Solutions and a Principal Consultant, Decision Management Solutions Decision modeling can be a “good-enough” representation of business problems, providing adequate information for automating decisions. And even if there may be a good reason for not automating every single decision, you would not be confident of those reasons unless you’ve done some level […]
By James Taylor, Founder and CEO, Decision Management Solutions One of the classic tools for decision automation is a business rules management system, or BRMS. While these systems are powerful and effective when used correctly, many companies fail to apply best practices when using them. Here’s one of our favorite horror stories about a well-intentioned […]
Mike Gualtieri and Boris Evelson of Forrester recently published a great new paper Introducing AI-Powered, Human-Controlled Digital Decisioning Platforms (subscription or payment required) and you should get access to this paper and read it now. It’s got some great content and recommendations and is well worth your time and money. It follows on from previous […]
Sven Blumberg, Thomas Delaet, and Kartikeya Swami of McKinsey Digital published a great paper recently – Ten ‘antipatterns’ that are derailing technology transformations. Technology has a crucial role in enabling this faster and more flexible approach. In our experience, however, technology does not get sufficient attention on the executive agenda. This is a serious flaw […]
We recently published a new white paper Operationalizing AI: Beyond AI Pilots with Digital Decisioning. Businesses are made or broken by the quality of the decisions they make. How well does this offer target this customer? Does this machine need to be serviced now or can it wait? Is this transaction legitimate or suspicious? Will […]
Following up on part 1, part 2, and part 3, McKinsey’s Jump-starting resilient and reimagined operations discussed the impact of COVID-19 on the future of work. We are already seeing radical changes in how people work, especially with remote collaboration and other digital tools. But work is also going to change in more fundamental ways […]
Following up on part 1 and part 2, McKinsey’s Jump-starting resilient and reimagined operations highlighted how COVID-19 will rapidly increasing expense transparency in organizations. Increasing transparency generally is one of the key benefits of our approach to working with clients – our use of decision modeling and business rules technology often dramatically increases the general […]
Following up on part 1, McKinsey’s Jump-starting resilient and reimagined operations also talked about the impact of COVID-19 in accelerating end-to-end digitization. Many organizations were on this journey already but the need to support remote customers and remote workers has really accelerated it. The thing about end to end digitization is that you must digitize decisions […]