Free Training: COVID-19: Adapting Operations for the New Normal

We now live in a COVID-19 economy. For the next one to two years, the COVID-19 Coronavirus and the way individuals, businesses and governments respond to it will shape our world. This has immediate, short-term and medium-term consequences for businesses across all industries. Some companies will adapt, survive and thrive in this new environment. Others will fail.

 

Unfortunately we have had to cancel this training.
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This training will teach you how to ensure your organization:

  • Can react to changes in regulations, policies and consumer behavior quickly and accurately.
  • Can build and sustain your customer relationships remotely as the channels customers use and the way they interact with you change.
  • Can assign and manage resources dynamically as demand shifts and new challenges arise.

This short training session will discuss the emerging challenges of COVID-19, how your systems will need to change to meet these challenges and what you can do to develop those systems quickly and cost-effectively. At the end of the session you will know how to:

  • Refactor approval and resource assignment processes to be more dynamic and adaptive.
  • Reduce the time and cost to respond to regulatory changes.
  • Modernize your legacy applications just enough to support the new normal.
  • Make digital channels work for your customers and agents.
  • Improve customer engagement at every automated touchpoint.

Unfortunately we have had to cancel this training.
Please sign up for our newsletter to get our COVID-19 related content and announcements regarding future training opportunities.