New white paper on using analytics to drive operational excellence

I recently wrote a white paper – Driving Operational Excellence with Business Analytics – sponsored by IBM.

Organizations can maximize the value of analytics by moving beyond a focus on customers to drive excellence in operations.

  • Critical Challenges in Operational Excellence
  • Analytics and the Path to Operational Excellence
  • Operational Success with Business Analytics
  • Next Steps and Recommendations

You can download the paper from IBM’s website  here.

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