Business

Why Enterprise Architects Want Decision Management

Enterprise Architects partner with the business to help them take full advantage of the technologies that their organizations are using, or should be using. They map technologies to the business […]

Decision Management Solutions at Building Business Capability 2012

James and Gagan will be at the Building Business Capability (@BBCapability) conference in Fort Lauderdale, FL at the end of the month. James will be giving a tutorial on Monday, October […]

Analytics and ending the tyranny of the anecdotal

I was chatting with our VP of business development today and she shared a great phrase that she had heard recently – “the tyranny of the anecdotal.” This refers, of […]

What The Economist doesn’t know about the magic of customer service

The Economist’s Schumpeter had a nice piece this week on ‘The magic of good service – Companies hope that “chief customer officers” will provide better service. Yeah, right’. The cynicism is theirs […]