decision

Three Critical Success Factors in Building an Analytic Enterprise

Everyone it seems wants to be an analytic enterprise. But what does it mean to be an analytic enterprise? An analytic enterprise applies analytics deeply and broadly. It uses analytics to solve its most critical run-the-business problems. It uses increasingly advanced and analytics to maximize its ability to get value from its data. And it […]

The Purpose of Analytics is not Reporting or Monitoring but Deciding

Some years ago we did some research on the landscape of analytics capabilities. The research looked at the increasingly broad portfolio of analytic capabilities available to enterprises – everything from traditional Business Intelligence (BI) capabilities like reporting and ad-hoc queries to modern visualization and data discovery capabilities as well as advanced (predictive) analytics. One of […]

COVID-19: It’s time to transform (Part 1)

A recent McKinsey paper titled Jump-starting resilient and reimagined operations had some great advice for operational executives working on re-starting and reimagining their operations for a COVID-19 world. In particular, it identified 5 themes that will share post-COVID-19 recovery efforts in operations: Building operations resilience Accelerating end-to-end digitization Rapidly increasing expense transparency Driving the future […]

Getting The Claims Outcomes You Want With ML/AI and Digital Decisioning

Neal Silbert of DataRobot had an interesting post on the DataRobot blog last week – Outcome-Based Claims Assignment: The “New Grail” of Insurance. He talks about using ML and AI to improve the assignment of claims adjusters to commercial claims. As he says “why make exceptions [to ensure the best assignment] when you can make […]

Driving Business Value from Advanced Analytics, Machine Learning and AI: New Webinar on Digital Decisioning

The International Institute for Analytics (I’m a faculty member) recently hosted me for a webinar on Digital Decisioning: Driving Business Value from Advanced Analytics, Machine Learning and AI. In the webinar I discussed the opportunities and challenges of Machine Learning (ML) and Artificial Intelligence (AI), introduced Digital Decisioning – it’s value, principles and how to […]

Fraud, AI and Digital Decisioning

Automating decisions about transactions lets them be handled in real-time, providing better customer service. If that decision fails to detect fraudulent transactions, this lets fraud into the system. Once a fraudulent transaction has been allowed, you are committed to a “pay and chase” approach to eliminating it. This has a poor success rate. Much better […]

Delivering boring AI with Decision Management

A great article appeared in Information Age recently based on an interview with Tom Davenport If you want to see the benefits of AI, forget moonshots and think boring. In it, Tom argues that “if enterprises ever want to see the benefits of AI, they must embrace the mundane”. This is particularly true for companies […]

Five Reasons to Fire Your Rules Consultant

We do a lot of decision management projects, helping clients adopt the technologies and approaches they need to succeed with digital decisioning and decision automation. One of the key technologies for these types of projects is a Business Rules Management System (BRMS). Sometimes, we get push-back on using business rules because existing business rules projects […]

This Week at Think 2019: Delivering Excellent Customer Experiences with Analytics and Automation

Think 2019 is here! Sharpen your skills. Get hands-on experience with the latest technology. Extend your professional network. It’s virtually impossible not to learn something new among this celebrated community of technologists and thought leaders. And have some fun while you’re at it. Explore the technologies that are redefining industries, learn from the experts, and get […]

International Institute for Analytics 2019 Predictions – Some Thoughts

Several of this year’s International Institute for Analytics predictions point towards a DecisionsFirst decision management approach.