mobile

Upcoming Webinar: Operational Customer Interaction Analytics

Operational Customer Interaction Analytics Thursday, April 11, 2013, 10:00 am Pacific, 1:00 pm Eastern Register here. A fundamental transformation in how customers and companies interact around products and services is underway as the social, mobile and informed customer expects personalized and relevant interactions at every touch point.  Companies must establish relevant engagement with their customers […]

Decision Management and some Gartner Top 10 lists

I saw this list of Top 10 CIO Business and Technology Priorities in 2013 from Gartner the other day and it caught my eye. In particular I was struck by the potential for Decision Management to impact both business and technology priorities on this list. Obviously one can tie almost anything to a priority like “Increasing […]

Decision Management and the idiocy of “video bills”

Listening to Marketplace I heard a piece on AT&T’s new “video bills.” Now I am sure this sounds cute to the folks in the AT&T marketing department and you can just hear the conversation can’t you? Someone points out that people hate their bills, that the customer service people are deluged with people calling who don’t understand […]

Business Re-Design with Decision Management Webinar Tomorrow 10/16/12

Just a quick reminder that Gagan will be presenting “Business Design for the Big-Data Driven, Social and Mobile Consumer: A Decision Management Approach” tomorrow Tuesday, October 16, 2012 at 10:00 am PT, 1:00 pm ET. Webinar participants will be introduced to a company trying to build capabilities to handle a growing consumer business. The company […]

Webinar: Business Design for the big-data driven, social and mobile Consumer: A Decision Management Approach

Tuesday, October 16 at 10am Pacific, 1pm Eastern Register here Gagan Saxena, our VP Consulting, is giving a webinar on “Business Design for the big-data driven, social and mobile Consumer: A Decision Management Approach” at 10am Pacific/1pm Eastern on October 16th. Redesign your business for the big-data driven, social and mobile consumer. Attendees will be […]